Our Policies
We keep our policies simple and fair. They exist so every guest gets the calm, unhurried appointment they booked — and so our small team can take care of everyone equally. If anything here is unclear, just call us at (250) 585-7635 and we will happily explain.
Appointments & Walk-ins
We welcome both walk-ins and booked appointments. Booked guests are always seated first, so we recommend reserving your time, especially for longer services like full sets, spa pedicures, and colour. Walk-ins are served as soon as a technician is free.
Cancellations & Rescheduling
Plans change — we understand. Please give us at least 24 hours’ notice to cancel or reschedule so we can offer your time to another guest. You can call or text (250) 585-7635. We do not charge cancellation fees or take deposits; we simply ask for the courtesy of a call.
Late Arrivals
We hold your appointment for 15 minutes. After that, we may need to shorten your service or rebook you so the next guest is not kept waiting. If you are running behind, call us — we will always do our best to fit you in.
Missed Appointments
If you miss an appointment without letting us know, a no-show fee of 25% of the booked service value applies and will be added to your next visit. To avoid the fee, please call or text (250) 585-7635 before your appointment time — even a short notice helps.
Our Work, Guaranteed
We stand behind our work. If your gel or polish chips, lifts, or loses a stone within 5 days of your visit, come back and we will fix it free of charge — just call first so we can set aside time for you. This guarantee covers the workmanship of your original service; it does not cover breakage from accidents, picking or peeling, natural nail growth, or work done over another salon’s product. After 5 days, repairs are offered at our regular service prices.
Refunds
We do not offer cash refunds on completed services — if something is not right, tell us before you leave (or within the 5-day guarantee window) and we will make it right with a fix or redo. Gift cards and packages are non-refundable and cannot be exchanged for cash, but they never lose their value and can be shared with someone you love.
Pricing
Our price list shows exact prices, and your technician will confirm the price before starting. Extra work — like removing product applied at another salon, repairs, or added nail art — may carry a small additional charge, which we will always tell you about first. Prices may change over time; the in-salon price list is the current one.
Health & Safety
All tools are cleaned and sanitized between every guest, and single-use items are never reused. For your safety and everyone else’s, we may respectfully decline or adjust a service if we see signs of a nail or skin infection, an open wound, or another condition that should not be worked on — a doctor’s care comes first, and we will be glad to see you when it has healed. Please tell your technician about any allergies or sensitivities before we begin.
Children & Guests
We love families, but our salon has hot tools, sharp implements, and chemicals. Children are welcome when they are receiving a service or supervised by an accompanying adult at all times. Service chairs are reserved for guests receiving services.
Personal Belongings
Please keep purses, phones, and valuables with you. While we will always help you look, JC Beauty Spa cannot be responsible for lost or damaged personal items.
A Kind Space
Our salon is a calm, welcoming place for guests and staff alike. We reserve the right to refuse service to anyone who is abusive or disrespectful to our team or other guests. It almost never comes up — and we thank you for it.
Questions about any of these? Call us at (250) 585-7635 — we are happy to help. Policies may be updated from time to time; the version on this page is always current.