We keep our policies simple and fair. They exist so every guest gets the calm, unhurried appointment they booked — and so our small team can take care of everyone equally. If anything here is unclear, just call us at (250) 585-7635 and we’ll happily explain.
Appointments & Walk-ins
We welcome both walk-ins and booked appointments. Booked guests are always seated first, so we recommend reserving your time, especially for longer services like full sets, spa pedicures, and colour. Walk-ins are served as soon as a technician is free.
Cancellations & Rescheduling
Plans change — we understand. Please give us at least 24 hours’ notice to cancel or reschedule so we can offer your time to another guest. You can call or text (250) 585-7635. We don’t charge cancellation fees or take deposits; we simply ask for the courtesy of a call.
Late Arrivals
We hold your appointment for 15 minutes. After that, we may need to shorten your service or rebook you so the next guest isn’t kept waiting. If you’re running behind, call us — we’ll always do our best to fit you in.
Missed Appointments
If you miss an appointment without letting us know, that time is lost for another guest who wanted it. There’s no fee — but after repeated no-shows we may ask that future visits be booked by phone on the day, or come in as walk-ins.
Our Work, Guaranteed
We stand behind our work. If your gel or polish chips, lifts, or loses a stone within 5 days of your visit, come back and we’ll fix it free of charge — just call first so we can set aside time for you. This guarantee covers the workmanship of your original service; it doesn’t cover breakage from accidents, picking or peeling, natural nail growth, or work done over another salon’s product. After 5 days, repairs are offered at our regular service prices.
Refunds
We don’t offer cash refunds on completed services — if something isn’t right, tell us before you leave (or within the 5-day guarantee window) and we will make it right with a fix or redo. Gift cards and packages are non-refundable and can’t be exchanged for cash, but they never lose their value and can be shared with someone you love.
Pricing
Our price list shows exact prices, and your technician will confirm the price before starting. Extra work — like removing product applied at another salon, repairs, or added nail art — may carry a small additional charge, which we’ll always tell you about first. Prices may change over time; the in-salon price list is the current one.
Health & Safety
All tools are cleaned and sanitized between every guest, and single-use items are never reused. For your safety and everyone else’s, we may respectfully decline or adjust a service if we see signs of a nail or skin infection, an open wound, or another condition that shouldn’t be worked on — a doctor’s care comes first, and we’ll be glad to see you when it’s healed. Please tell your technician about any allergies or sensitivities before we begin.
Children & Guests
We love families, but our salon has hot tools, sharp implements, and chemicals. Children are welcome when they’re receiving a service or supervised by an accompanying adult at all times. Service chairs are reserved for guests receiving services.
Personal Belongings
Please keep purses, phones, and valuables with you. While we’ll always help you look, JC Beauty Spa can’t be responsible for lost or damaged personal items.
A Kind Space
Our salon is a calm, welcoming place for guests and staff alike. We reserve the right to refuse service to anyone who is abusive or disrespectful to our team or other guests. It almost never comes up — and we thank you for it.
Questions about any of these? Call us at (250) 585-7635 — we’re happy to help. Policies may be updated from time to time; the version on this page is always current.